FAQ ( Frequently asked Questions)

A: We'll ship your order within 1-5 business days. If your order contains a unit that will be assembled in-house, please allow a lead time of 4 weeks before shipping.

A: Most likely, yes! We're proud to send our kits to DIYers all over the world. We ship from Germany to the US, UK, and worldwide. Please note that for international orders outside the EU, VAT and customs duties may apply. We will ship to any country served by UPS worldwide and DHL in Europe.

A: Domestic shipping typically takes 2-3 business days, depending on your location. International shipments typically take 2-7 days via UPS and DHL. You can track your shipment via the tracking number in your shipping confirmation email.

A: If your package hasn't arrived, odds are it's stuck with your local customs office. Contact your local customs or postal office to see if they are holding your package. They may be able to identify your package via the UPS tracking/customs number provided in your shipping confirmation email.Sometimes, if your customs agency can't contact you within a certain time period, they may return the package to us. If this happens, you have the choice of a) receiving a refund for your order, minus the shipping cost or b) having your order re-shipped for the re-shipment cost.If you cannot locate your package after 45 days, we'll consider it lost and send a replacement. We hate asking you to wait this long, but we have seen numerous international packages delivered within this window.